How can we help?
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Typical response within 24 hours.
Data requests, deletion, GDPR/CCPA.
Frequently asked
Which earbuds are supported?+
Most Samsung Galaxy Buds models (original, Plus, Live, Pro, 2, 2 Pro, 3, 3 Pro) and Xiaomi Buds 3/4/4 Pro/5 plus the Redmi Buds line. We add new devices monthly — email us if yours is missing.
Is this the official Samsung or Xiaomi app?+
No. Earbuds Labs is an independent third-party app. We are not affiliated with, endorsed by, or sponsored by Samsung Electronics or Xiaomi Corporation.
Why do I need to grant Bluetooth and Location permission?+
Android requires Location permission for any app that scans for Bluetooth devices. We never use your GPS location — the permission is only used to discover your buds.
How do widgets work on iOS?+
After installing the app, long-press your home screen, tap the plus, and search for Earbuds Labs. Battery and quick-toggle widgets are available in small, medium, and lock-screen sizes.
How do I cancel my Pro subscription?+
iOS: Settings › Apple ID › Subscriptions. Android: Play Store › Subscriptions. Cancellations take effect at the end of the current billing period.
Can I get a refund?+
Refunds are handled by Apple and Google per their store policies. Contact support@earbudslabs.com and we'll help you file the request.